IRCTC Destination Alert and Wake-Up Alarm Service for Passengers

IRCTC Destination Station Alert service has been launched by the Indian railways. The new service will benefit the passengers to know the when their destination station has arrived or when does a particular station has arrived. The same destination station alert service can be use to set a wake-up good morning alarm. The service will benefits most when the destination station arrives early morning when passenger are slipping and enjoying their dreams. Using the IRCTC destination alert service the passenger can request an SMS from IRCTC when their train reaches the destination station.

The process of setting destination station alert and wake-up alarm is very simple and there are various methods to do this. All the methods are explained below.

irctc destination alert and wake-up alarm service

Railway Passengers can set destination station alert though following methods:
  1. Using 139 Railway Enquiry Service IVR
  2. Using 139 Railway Enquiry service with assistance from customer service Executive.
  3. Using SMS 139 with one simple keyword.

Tips and Steps for Activating Destination Station Alert on 139 IVR

  • Dial 139 from the mobile on which you want to set Destination station Alert.
  • Select your preferred language.
  • Then choose option 7 from the IVR main menu.
  • Now press - 2 for Destination Alert.
  • When asked enter your 10 digit PNR number.
  • Now press 1 to confirm your PNR number.
  • Destination alert will be set for the given PNR Number, you will also receive a confirmation message on you mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>”.

Steps for Activating Destination Alert with Assistance from 139 customer Service Executive

  • While talking to the Customer Service Executive, please tell your 10 digit PNR number.
  • Please reconfirm your mobile number on which you want the destination alert is to be set.
  • Customer Service Executive will confirm the destination alert has been set.
  • You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>

Activating Destination Alert through SMS on SMS 139

  • You can also set destination alert using SMS 139 service. 
  • JUST send following SMS from the mobile on which you want to activate Alert: ALERT<PNR NUMBER>
  • You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>.

Please Note:- Call/SMS only from the mobile number on which you want to set destination station alert. Wake-up Alarm

Railway Passengers can set Wake-up Alarm though following methods.
  1. Using 139 Railway Enquiry Service IVR
  2. Using 139 Railway Enquiry Service with assistance from Customer Service Executive

Steps for Activating Wake- up Alarm on 139 IVR

  • Dial 139 from the mobile on which you want to set Wake-up Alarm.
  • Choose your preferred language.
  • Select option 7 from the IVR main menu.
  • Press - 1 for wake-up Alarm.
  • Enter your 10 digit PNR number.
  • Press 1 to confirm your PNR Number.
  • Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact IRCTC customer care executive.
  • Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for < Destination Station Name >”.

Step for Activating Wake-up Alarm with 139 Customer Service Executive

  • While talking to the Customer Service Executive, please tell your 10 digit PNR number.
  • Please reconfirm your mobile number on which Wake-up Alarm is to be set.
  • Customer Service Executive will confirm that the Wake-up Alarm has been set.
  • You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile number for < Destination Station Name>

Please note- Call only from the mobile number on which you want to set Wake-up Alarm .

Applicable Charges for the IRCTC Destination and Wake-up Alarm service

According to IRCTC following call charges are applicable for calls received on 139:
  • Mobile: Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.
  • SMS: SMS (Pull) cost is Rs. 3 per SMS.
Source: https://www.services.irctc.co.in/betaDoc/DAlert.pdf

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